Terms of sale
General terms of sale
i-Time Europe company
Sole proprietorship subject to the simplified real tax regime
510 332 497 R.C.S. Paris
111 rue de Reuilly 75012, France
Any correspondence regarding i-Time Europe will be sent to the above-mentioned contact details.
i-Time Europe
111 rue de Reuilly
75012 PARIS
PREAMBLE
The company VAPEKOO is an online store selling vaping products.
The terms below will have, when their first letter appears capitalized, the following meaning:
- "VAPEKOO" means the company VAPEKOO referred to at the top of the GTC;
- “GTC” means these general terms and conditions of sale;
- "Customer" means a natural person at least 18 years old, fully capable, who proceeds to purchase one or more products.
- “Product” means any product offered for sale on the Website;
- "Website" means the website VAPEKOO.com
The purchase, from VAPEKOO, of Products available on the Website can only be made online and after logging into a customer account previously created on the Website by the Customer.
ARTICLE 1 - PURPOSE
These General Terms and Conditions of Sale aim to establish the terms under which VAPEKOO offers and markets its Products to its customers. These general conditions override any other provisions present in any document, except for prior, explicit, and written agreement to the contrary.
ARTICLE 2 - ACCEPTANCE OF CONDITIONS
The customer certifies having read these general terms and conditions of sale at the time of their order and accepts them without reservation.
These conditions govern the contractual relations between VAPEKOO and the customer, who mutually and fully approve them.
ARTICLE 3 – CUSTOMER ACCOUNT CREATION
Obtaining a customer account is subject to the Customer's acceptance by VAPEKOO, after examination of the information provided by the Customer during the two following phases of customer account creation:
- During the first step of creating the customer account, the Customer must provide accurate and personal information (last name, first name, address, phone, email address, etc.) in order to complete the registration form accessible via the "Connexion" tab. VAPEKOO reserves the right to refuse the creation of an account without obligation to justify, especially in case of doubt about the truthfulness of the information provided.
- After opening their customer account, the Customer agrees to use exclusively the credentials provided by VAPEKOO to place any order of Product(s). They also agree not to disclose this login information to third parties.
- VAPEKOO reserves the right to deactivate a validated customer account, including after the Customer has placed one or more orders, without any obligation to justify. This measure may notably apply if the account has been inactive for at least three months or if no order has been placed since its creation.
- However, VAPEKOO commits to informing the Customer within a reasonable time before any account deactivation and to ensuring the delivery of all firm orders placed before that date. Conversely, no notice will be required if the deactivation results from a fault of the Customer, such as unpaid orders, providing inaccurate or incomplete information, or behavior damaging to the image of VAPEKOO or its Products.
ARTICLE 4 - PRODUCTS
Most products offered by VAPEKOO to its customers are in stock and available immediately.
ARTICLE 5 - ORDER
Automatic recordings are proof of the nature, content, and date of the Order. VAPEKOO will confirm acceptance of the Order by sending a confirmation message to the email address provided by the Customer.
The sale will be considered concluded only upon sending this confirmation.
VAPEKOO reserves the right to cancel any order with suspicious identification information, after informing the Customer.
The information provided by the customer when entering data related to their order fully commits them. VAPEKOO declines all responsibility in case of errors made by the customer in the recipient's details (delivery address, billing address, etc.), as well as for delays or delivery failures resulting from these errors.
ARTICLE 6 - DELIVERY
After order validation and full payment, VAPEKOO guarantees the shipment of the ordered product(s) to the indicated address within the timeframe specified when choosing the delivery method, except in exceptional cases.
The purchased products are exclusively intended for personal use by the customer or recipient mentioned at the delivery address. The customer is responsible for the immediate payment of all taxes, duties, and charges related to delivery, VAPEKOO not being liable for these fees.
Customers or recipients of the Products are prohibited from any partial or total resale of the Products.
Delivery will be made by Lettre Suivie, Colissimo, Chronopost, or by any other carrier at our discretion.
Our delivery rates are available by clicking on "Shipping Policy" in the footer of our website.
Upon receipt of the ordered Products, the customer or recipient must verify the proper functioning of the delivered item and will take note of its usage conditions as stated in the user manual provided.
In the event that one or more of the ordered Products are missing or damaged, the customer or recipient must make any reservations with the carrier at the time of delivery.
In case of apparent defects, the customer has the right to return under the conditions provided in the product's user manual.
For reasons of availability of the ordered Products, an Order may be subject to several successive deliveries to the customer.
If the customer wishes the ordered Products to be delivered to two different addresses, they must place 2 separate Orders.
ARTICLE 7 - WITHDRAWAL
The customer has a period of 14 days from the receipt of the ordered Products to return them to VAPEKOO for exchange or refund, after validation by VAPEKOO of the return request. In this case, the customer must return the new, intact Products, accompanied by all possible accessories, user manuals, and documentation to the following address:
i-Time Europe 111 rue de Reuilly– 75012 Paris France
In the event of exercising the right of withdrawal, VAPEKOO undertakes to refund the amounts paid by the customer, free of charge, except for return shipping costs.
The refund is due within a maximum period of 30 days.
Refer to: Return and Refund Policy.
ARTICLE 8 - WARRANTY
Under no circumstances shall VAPEKOO be held responsible for non-compliance with laws and regulations in force in the destination country. VAPEKOO's liability is strictly limited to the value of the concerned product, assessed at the date of its sale, without recourse against the brand or manufacturer.
The customer can contact customer service by phone (indicated in the site header) or by email at contact@vapekoo.com
ARTICLE 9 - PRICE
Given the variety of references and the frequency of product and market changes, the prices applicable to an order correspond to the VAT-inclusive rates in effect on the day of the order, as indicated for each product on the website, accessible after logging into the customer area.
The prices indicated do not include transport and delivery fees, which will be charged additionally if applicable.
There is no price reduction or discount.
ARTICLE 10 - PAYMENT
The price charged to the customer is the price indicated on the Order confirmation sent by VAPEKOO.
Payment for the products is made in full at the time of the order, via one of the payment methods offered on the site.
The order validated by the customer will only be considered final after the transaction has been validated by the secure payment center and, if applicable, after acceptance of the risk by the insurer.
ARTICLE 11 - APPLICABLE LAW
These general terms and conditions of sale are governed by French law.
ARTICLE 12 - RETENTION OF TITLE
Ownership of the ordered products will only be transferred to the customer after full payment of the total order amount.
Payment is made upon the effective and final receipt of the order price by VAPEKOO.
Until full payment of the order, the customer agrees not to resell the concerned product and to distinguish it in their stock as belonging to VAPEKOO.
The customer is required to subscribe, at their own expense, to insurance covering the products in stock under their responsibility, the ownership of which remains with VAPEKOO until full payment of the order.
ARTICLE 13 – LIMITATION OF LIABILITY
All products offered by VAPEKOO are exclusively designed for vaping.
The product used for vapor production is based on Propylene Glycol.
VAPEKOO cannot be held responsible for any health or sanitary issues occurring to any of its customers.
The relations between the Customer and VAPEKOO, for and following an order of Product(s), are subject to French law. The possible sales contract of Product(s) between the Customer and VAPEKOO is considered concluded in France.
In the event that the Customer:
• would have their residence located outside France,
• and/or would wish for the Products to be shipped outside France,
• and/or would consider reselling the Products outside France,
• and/or would consider making, particularly within the scope of commercial activity, any use of the Products outside France,
They must verify the compliance of the Products with the applicable law in the relevant territory.
VAPEKOO cannot be held responsible for the non-compliance of products purchased by the Customer with regulations foreign to those in force on French territory.
The Customer agrees to fully indemnify, defend, guarantee, and hold VAPEKOO harmless from any expenses, fines, judicial or arbitration proceedings, claims, losses, obligations, or actions, as well as all damages resulting from the non-compliance of purchased products with any regulation or legislation applicable outside French territory, notably due to their marketing or use outside France by the Customer.
ARTICLE 14 - DATA PROTECTION AND RESPECT FOR PRIVACY
The communication of personal data required for distance selling is mandatory, as it is necessary for processing and delivering orders, as well as for creating invoices and warranty contracts. Without this information, the order cannot be validated.
In accordance with Article 34 of the law of January 6, 1978, the customer has the right to access, modify, rectify, and delete data concerning them, which they can exercise with VAPEKOO. Furthermore, VAPEKOO commits not to transmit its customers' contact details to third parties, whether free of charge or for a fee.